Re: 4G data problem on pay as you go

Anonymous · ‎18-02-2017

Hi

I got a pay as you go sim a couple of weeks ago for my galaxy s7, but there seems to be a problem with 4G. Effectively data doesn't work if the mobile connection is set to "2g/3g/4g (auto)" which is the default setting on the phone. I have to change it to "2g/3g" for data to work on it. Anyone have any ideas?

Thanks.

Anonymous · ‎18-02-2017

It maybe that 4G isn't enabled on your account or your area doesn't have 4G yet. Contact customer service

http://www.o2.co.uk/contactus

Check your network coverage here

https://status.o2.co.uk

MI5 · ‎18-02-2017

The most likely cause is because they have not changed the default data setting from Blackberry.
You need to call CS on 202 and ask them to set your data type to standard data and save the changes on your account.
The settings should then update from midnight on the day you call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎27-02-2017

@Anonymous How are you getting on with this? Have you managed to setup 4G on your handset?

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