02 billing

[Anonymous]

I have had so much trouble over the last 6 months - I have been disconnected for a week through no fault of my own.

I have 6 months or incorrect bills, this has been escalated and supposedly corrected - yet gain over the last 2 months my bills are incorrect.

They cannot put me through the escalations team - they email them - they never phone you back.

You ring again get a different person and they cannot help as they do not know the history.

I have spent a total of 12 hours wasted time going through the problems with lots of different people.

I have 2 phones on O2 and will NOT be renewing my contracts again - very frustrating, I have given up now and will be moving as soon as my contracts end.

[MI5]

Have you actually complained officially to O2 ? http://www.o2.co.uk/how-to-complain

[jonsie]

When problems arise it can be a devil of a job to get someone who can rectify issues. Passed on to other departments so as not to take responsibility.

[Cleoriff]

Just to add @Anonymous In the complaints link above you will see a section about Resolver. They collect the evidence from you and act on your behalf. It a free service and has worked well for some people https://www.resolver.co.uk/companies/o2-complaints

[jonsie]

One or two....:smileywink: