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02 and its ridiculous customer service wait times and responses

Anonymous
Not applicable

 

so I am unable to use my phone for 4 days and 02 offer me £3.73 for not being able to call or use the internet 
when I call customer service it takes 30 minutes for anyone to even pick up
today the wait time was 45 minutes 
I try to use the online chat not only do you have to wait for someone to come on that I might as well have saved 40 minutes doing something else 
I will not be renewing my contract with 02 they cost more than most networks, the coverage is bad and clearly they don't care about customers as it is ridiculous to have wait times that long 

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MI5
Level 94: Supreme
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Complaints link is here if you need it http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
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Anonymous
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It's been 45 mins all day and 30 mins most of the week. Totally unacceptable

Message 3 of 10
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MI5
Level 94: Supreme
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It sure is

Make a complaint!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
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Cleoriff
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Not getting any better is it? Despite how much we all hoped it would...:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
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Anonymous
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By sending a letter in the post!

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Bambino
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Registered:

@Anonymous You can send an email here: complaintreviewservice@o2.com

I DO NOT WORK FOR O2



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Message 7 of 10
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

By sending a letter in the post!


If you wish, but I gave you the link to do it online.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
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jonsie
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Message 9 of 10
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Anonymous
Not applicable

Its a joke, im on hold on the phone and chat it2 1107, its been this way since 9:30. I was phoning to upgrade, but seeing as I am out of contract its definatley a cancel.

 

 

Jokers!

Message 10 of 10
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