Solved: zero balance

Chrissy423 · ‎05-04-2019

I purchased a new 10GBP (2GB/500min/5000text) PAYG SIM last week, but my balance is saying zero - how come?

Cheers.

Christine.

Cleoriff · ‎05-04-2019

@Chrissy423

Are you on a Big Bundle Tariff? If so your money will have been taken in exchange for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on Classic PAYG then you need to contact customer services and speak to them on 4445

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎05-04-2019

@Chrissy423

Are you on a Big Bundle Tariff? If so your money will have been taken in exchange for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on Classic PAYG then you need to contact customer services and speak to them on 4445

Veritas Numquam Perit

jonsie · ‎05-04-2019

It's the Big Bundle tariff and you are quite correct, £10 is taken from the credit in exchange for the allowances.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎05-04-2019

@Chrissy423 if you login to your MyO2 it will show you what allowances you have remaining http://www.o2.co.uk/myo2

Remember to top up before your anniversary date to get your allowances again next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

zero balance

Big Bundle

Cancel contract

£5 per month tarrif

Query free data/ call sim not text with 16 digit ...

Big bundle £15 not applied