voicemail access from abroad

Arshad · ‎13-10-2020

Dear All,

Could you please let me know how to access my voicemail from abroad non-european country in the Middle East ? I have tried 1780, 07802090100 etc but nothing works. Both number unable to be dialled as when you dial it ends up in 3 tones and then hangs up,. Any help would be hugely appreciated.

thanks

bw

Arshad

MI5 · ‎13-10-2020

@O2Richard

It does say that calling 901 will work in most countries though?

Is there a list of the countries it does and doesn't work from?

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O2Richard · ‎13-10-2020

In some countries it will work but some wont, there isn't a list we have to say which will and wont i am afraid

Former Guru team member

MI5 · ‎13-10-2020

@O2Richard wrote:
Hey @MI5 @Arshad

To access your voicemail abroad, you need set a direct dial number before you travel abroad as most countries don't accept the short code number

OK, I think I understand now @O2Richard

So how does a customer setup a direct dial number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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O2Richard · ‎13-10-2020

To obtain the Voicemail roaming number call 1780 free from the mobile (whilst in the UK), or +447802090100, and a text with the voicemail roaming number will be sent to your mobile.

Before travelling abroad, you will need to change your voicemail pin code from the default. If you don't and you are roaming on a network which doesn't support short codes, then you will not be able to retrieve 901 messages until you can dial the short code 901

Former Guru team member

MI5 · ‎13-10-2020

@O2Richard

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-10-2020

@Martin-O2

I need to make changes to the voicemail guide please.

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Martin-O2 · ‎15-10-2020

No problem @MI5, I'll drop you a PM about this one.

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Cleoriff · ‎15-10-2020

Thanks for that info @O2Richard. Most interesting.

Veritas Numquam Perit

MI5 · ‎15-10-2020

Thanks @Martin-O2

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