Re: using my phone

b4u2 · ‎12-02-2020

hi , i am currently on pay as you go on a bundle and every time i make a call it starts off by saying bundle call and it's very annoying and really drives me mad. How do i get this switched off and removed from my account?

jonsie · ‎12-02-2020

Speak to customer service and ask them to turn off notifications. It can only be done at their end.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-02-2020

I'm sure we've had this before and found that it couldn't be turned off like the balance notifications can.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎13-02-2020

@b4u2 have you managed to turn off the bundle call notifications or do you still need some assistance?

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djbsuffolk · ‎14-02-2020

@MI5 I used an O2 PAYG SIM a couple of years ago and you are right it can't be turned off, well it couldn't at the time - don't know about now - it's super annoying though!

b4u2 · ‎14-02-2020

@Martin-O2
No it's very annoying.
Please help me out.

MI5 · ‎14-02-2020

@b4u2 wrote:
@Martin-O2
No it's very annoying.
Please help me out.

I'm failrly certain all @Martin-O2 can do is feedback your annoyance which I believe was done previously anyway.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎14-02-2020

No problem @b4u2 I'll check with the team to confirm if there is anyway to turn off these notifications. I'll give you a shout once I hear back.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

b4u2 · ‎04-03-2020

@Martin-O2
Any update?

O2

using my phone

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number