unlock my i phone six plus - please

[cheesedoff]

Hi,

New here and looking for some help. 

So i've been trying to unlock my phone from O2. 

E-mail received saying unlatching successful - however, not unlocking. (email dated end of September) Just been busy.

Tried O2 customer services - yesterday, and today - going round in circles.

Carol 

[Cleoriff · Accepted solution]

Hi @cheesedoff 

Have you followed this guide Guide: Unlocking an O2 phone to use a different SIM card ?

Also have you tried another sim in the phone? It may already be unlocked.

If still having issues I will mention @EmilieT here. She is one of our community managers and may be able to help.

[cheesedoff]

Hi,

Thanks for the quick response.

I'd appreciate the feedback of the other forum helper you mention.

Carol

[Cleoriff]

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@cheesedoff wrote:

Hi,

Thanks for the quick response.

I'd appreciate the feedback of the other forum helper you mention.

Carol

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Ok well I have mentioned @EmilieT (a community manager @cheesedoff ) She will respond to the thread as soon as she is able.

[EmilieT]

Hi @cheesedoff, and sorry to hear you're having some difficulties unlocking your device! I'll send you a Private Message shortly to get a few more details, so we can get someone to look into what's going on for you

Thanks for the mention @Cleoriff!

[gmarkj]

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@Cleoriff wrote:

Hi @cheesedoff 

Also have you tried another sim in the phone? It may already be unlocked.

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Did you try the other sim @cheesedoff ? It may be that the unlocking has been processed but you need to put a new sim in the phone...

[cheesedoff]

Hi,

Tried another sim (BT)  - no joy. Tried to use the i-tunes route - no joy. 

Spent 50mins on the phone to o2 yesterday and another 40 mins today. They are going to call back, fingers crossed, later on today. 

On both occasions they have escalted the case - as yet still no resolution.

Thanks for all the help.

Carol