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unable to update contact phone number

swtc44
Level 1: Joiner
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I have a new phone and although the number is on my o2 account I cannot access it because the texts are being sent to my old phone as it is the contact number. My old phone died and is therefore unable to receive texts. I cannot get into my account to update anything. Any help will be appreciated.

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MI5
Level 94: Supreme
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@swtc44 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
Level 32: Blockbuster         
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@swtc44 

I might be completely missing the point here, but if you take the SIM from your old 'phone and put it into your new one, won't that solve your problem ? 😀

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MI5
Level 94: Supreme
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Registered:

@Oxonian wrote:

@swtc44 

I might be completely missing the point here, but if you take the SIM from your old 'phone and put it into your new one, won't that solve your problem ? 😀


The OP needs the contact number that O2 are using to be updated on O2's system.

It is sending texts to a number that is no longer in use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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