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two numbers on my bill

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CJtheDJ
Level 1: Joiner
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on ‎07-02-2022 10:43

on ‎07-02-2022 10:43

Hi All, this is second attempt to write this last one was "lost" by the system .... 

 

I am new to O2 and moved from Voda to O2 and PAC transferred my old voda number to O2.

My bill has entries for that number and a whole section for another number which I think is the noumber for the SIM that I got from O2. With a lot of zeros in the bill .... 

 

Why is this on the bill? Just in case ? or ?

Would be logical to inform the customer what this is for? 

Thanks for your help. CJ. 

 

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MI5
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on ‎07-02-2022 10:52

on ‎07-02-2022 10:52

@CJtheDJ 

No, it shouldn't be there.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎07-02-2022 10:52

on ‎07-02-2022 10:52

@CJtheDJ 

No, it shouldn't be there.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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