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transferred my mobile phone number to O2

justin2
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I transferred my mobile phone number to O2 yesterday, but my O2 number has not changed, and now the giffgaff card is completely not working. 

 

I submitted again to transfer but i didn't receive any message to tell me i am successful to change. 

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MI5
Level 94: Supreme
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@justin2 

Have you rebooted the phone?

Does your O2 sim still have a signal?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
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justin2
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yes my o2 sim still have a signal.

but my giffgaff doesn't have any service.

Message 3 of 7
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MI5
Level 94: Supreme
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What phone do you have @justin2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
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justin2
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iphone XR

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MI5
Level 94: Supreme
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Registered:

@justin2 

Settings >Phone >My Number 

Change to your correct number.

Save and reboot phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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LukasB
Former Staff
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Hey @justin2 did this work?

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Message 7 of 7
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