transfering to new account holder
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on 13-12-2023 16:10
As a parent I am currently the account holder of my daughter's monthly 02 SIM.
She now wishes to take over the account or close it and port the number to the online £8 for 25GB 1 year contract deal. Whichever is the easiest. Can you tell us how to do that please?
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on 13-12-2023 16:12
Your daughter needs to apply for the new account in her name as she needs to pass the credit checks.
Once that's done, you can migrate the number to it Guide: Migration & porting into O2
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on 13-12-2023 16:17
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on 13-12-2023 16:25
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on 13-12-2023 16:25
Not a port. A migration, as above and it will be a new sim as it's a new contract.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 13-12-2023 16:38
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on 13-12-2023 16:38
@Natalie-Anne If all you're wanting to do is have your daughter take over the payments, as long as you don't mind leaving the account in your name she can do that without having to take a new contract and going through a credit check. You can just change the payment details in your MyO2 to her bank details.
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on 13-12-2023 19:25
Assuming she gets a new deal and you want to move the number, both of you will need to be present on the call so she can request the number and you permit the move @Natalie-Anne
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 13-12-2023 21:34
It seems that my contract migration from Virgin to 02 only a few months ago is why I cannot pass the account on to my daughter yet as 02 will not be ready for operations like this for a few more months. In the meantime I have 'upgraded' to a more competitive contract for when I can pass the account on. On my first attempt to do this was met with 'it is not possible with this kind of account' yet the second 02 operative explained that is just a delay while 02 get their ducks in a row so to speak. I will wait until January and try again.

