topping up on payg

[peterjake]

my dad only needs his phone in case of emergencies does not use that often.why not have a £5 top up because he had nearly £5 left and because he hasnt topped up in the last 6 months this was wiped out and lost £5 doesnt seem fair to me at all .what do other people think?

[jonsie · Accepted solution]

Those unfortunately are the terms and conditions. However, O2 can usually reconnect the number and recredit it even after the 6 months (my son had one reconnected after almost 12 months and got his credit back) Give them a call or use live chat.

[Cleoriff]

Hi @peterjake

Its part of the terms and conditions of O2 PAYG. You need to make a chargeable call or text every 6 months and top up every 999 days to keep the number active.

The minimum top up has been £10 for as long as I can remember...

[Bambino]

@peterjake For most people £5 won't get them very far these days, which is probably why the tariff is £10. As suggested, speak to customer service to see if you can get the £5 and the number reinstated.

https://www.o2.co.uk/contactus

[Anonymous]

£5 top up’s haven’t been around in £10-£15 for years 

[jonsie]

O2 stopped £5 top ups way back when but not too sure if all the other networks allow you to. EE definitely have £5.00 top ups.

[Tsidkenu1es]

Hi  @peterjake and welcome to O2 Community Forum...! where people helps themselves in each other...!

Personally I think it's sucks...!  ...but rules are law... and can be change...!

You have tremendous response from @jonsie @Anonymous @Bambino @Cleoriff

Don't worry...! things will be in your favour. 

All the best to you...!