topping up another phone

[frustrated12]

cant talk to a person or even work out how ot get through to complain

i want 1. be able to top up my eldery parents pay as you go accounts 

2 get a top card [ credit card type as these were bot in their sim card packages 

3 speak to a human 

i have wasted 30 minutes going round in cricles on thsi website adn am considering taking all 3 accounts elsewhere , even the comaplaints email doesnt work !!!

[Bambino]

@frustrated12 See this guide: How to Top Up (PAYG) - O2 Community

Pay & Go customer service number is 4445 from your O2 phone.

[MI5]

@frustrated12 

How to top up here Guide How to Top Up (PAYG) 

[frustrated12]

This does not answer all of my questions 

[Enlli]

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@frustrated12 wrote:

This does not answer all of my questions 

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Unfortunately we are all customers here and can only go on what we are told or what we know by experience.

What about something like this

https://www.recharge.com/en-gb/gb/o2-mobile

There are others.

Actually, if they are elderly and mainly use the phones for calls, you would be better off with the likes of 1p Mobile 

[MI5]

Top up cards are no longer available.

Anyone can top up any phone by using web top up.

[Oxonian]

@frustrated12 

OK, to answer your question about how to complain :-

How to Complain | Help | O2

Customer+Complaints+code+250523.pdf (o2.co.uk)

You seem to suggest that you have already tried to complain, in which case the "Resolver" section of the first link above might be of use to you.  

[jonsie]

Not sure we should be advising everyone to go down the complaints route when it isn't necessary