cancel
Showing results for 
Search instead for 
Did you mean: 

top up

robbo57
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Put some money on my wife's phone,money taken,but not registered on phone,who do I go to, o2 or the store that did it.

Message 1 of 6
1,370 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122383 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @robbo57

Did you top up with a bundle. If so you wont see the credit as it is taken for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If it's a different tariff ie Classic then you need to contact customer services to ask whats happened

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 6
1,367 Views
5 REPLIES 5

Cleoriff
Level 94: Supreme
  • 122383 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @robbo57

Did you top up with a bundle. If so you wont see the credit as it is taken for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If it's a different tariff ie Classic then you need to contact customer services to ask whats happened

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
1,368 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @robbo57, did the info above from @Cleoriff help you understand better what happened with your top-up? Please do let us know if you have any additional question smiling

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 6
1,325 Views

robbo57
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I called o2 I have to go back to where I put it on,as they have not done it properly. Thanks.

Message 4 of 6
1,320 Views

Cleoriff
Level 94: Supreme
  • 122383 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@robbo57 wrote:

I called o2 I have to go back to where I put it on,as they have not done it properly. Thanks.


Pleased it's sorted @robbo57. I knew if it wasn't a bundle you would have to contact CS.

At least it's resolved now. wink

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
1,312 Views

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

So either Classic or a legacy tariff which should show as credit. Good luck with the retailer because I'm guessing that isn't going to be straight forward.

Message 6 of 6
1,306 Views