top up

[robbo57]

Put some money on my wife's phone,money taken,but not registered on phone,who do I go to, o2 or the store that did it.

[Cleoriff · Accepted solution]

Hi @robbo57

Did you top up with a bundle. If so you wont see the credit as it is taken for allowances

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If it's a different tariff ie Classic then you need to contact customer services to ask whats happened

https://www.o2.co.uk/contactus

[EmilieT]

Hi @robbo57, did the info above from @Cleoriff help you understand better what happened with your top-up? Please do let us know if you have any additional question 

[robbo57]

I called o2 I have to go back to where I put it on,as they have not done it properly. Thanks.

[Cleoriff]

---

@robbo57 wrote:

I called o2 I have to go back to where I put it on,as they have not done it properly. Thanks.

---

Pleased it's sorted @robbo57. I knew if it wasn't a bundle you would have to contact CS.

At least it's resolved now.

[jonsie]

So either Classic or a legacy tariff which should show as credit. Good luck with the retailer because I'm guessing that isn't going to be straight forward.