top up

[cip]

I`d top up my number £15 with 3 weeks ago,they send me a msg evrerything is ok and give me a reference number. When I try to make a international call my balance is 0. Try to contact them but no chance...... What to do???? Thanks

[Cleoriff]

@cip 

We have no access to your account. You need to contact O2 to see exactly what happened.

The call you made obviously took all of your credit.

Call 4445 or any of the numbers in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@cip 

Your topup bought you allowances of calls, texts and data to use in UK and EU.

International calls from UK require additional credit as they are chargeable.

See international calling help here https://www.o2.co.uk/international/internationalhub 

and how bundles work here https://www.o2.co.uk/help/pay-as-you-go/big-bundles