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top up problem

lilia
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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I topped up my account via the website and I have nothing on my account

 

 

 

 

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MI5
Level 94: Supreme
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@lilia 

If you are on a big bundle, your credit is exchanged for allowances so you will have zero credit. 

Check in your MyO2 for available allowances.

http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143442 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@lilia 

If you are on a big bundle, your credit is exchanged for allowances so you will have zero credit. 

Check in your MyO2 for available allowances.

http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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EmilieT
Former Staff
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Good morning @lilia, and welcome to the community Wave

 

Did the info above help you understand your latest top-up better? Do you need any further help with this? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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