Solved: top up did not go in my number

Cataleeya · ‎08-06-2024

Hello I have top up my phone on April 11,2024. My number should be able to make a call( for 6 month). in UK but it cannot.

MI5 · ‎08-06-2024

@Cataleeya

If on a big bundle your allowances are only valid for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on a classic PAYG only calls to UK standard numbers are included.

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-06-2024

@Cataleeya

If on a big bundle your allowances are only valid for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on a classic PAYG only calls to UK standard numbers are included.

Guide: Your Allowances - what is and isn't included

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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