cancel
Showing results for 
Search instead for 
Did you mean: 

top up did not go in my number

Cataleeya
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello  I have top up my phone on April 11,2024.   My number should be able to make a call( for 6 month).  in UK but it cannot.  

Message 1 of 2
174 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147436 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Cataleeya 

If on a big bundle your allowances are only valid for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on a classic PAYG only calls to UK standard numbers are included.

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
170 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147436 Posts
  • 637 Topics
  • 28316 Solutions
Registered:

@Cataleeya 

If on a big bundle your allowances are only valid for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If on a classic PAYG only calls to UK standard numbers are included.

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
171 Views