cancel
Showing results for 
Search instead for 
Did you mean: 

top up change date

narnia
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

i dont know if i top up i just want to know if it changed the date of new top ups

 

Message 1 of 4
1,551 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 128028 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

Hi @narnia What PAYG Tariff are you on?

If it's a Big Bundle your top up date remains the same every month

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If Its Classic  then you top up when you run out of credit or before https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

All ways of topping up shown here

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
1,547 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 128028 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

Hi @narnia What PAYG Tariff are you on?

If it's a Big Bundle your top up date remains the same every month

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

If Its Classic  then you top up when you run out of credit or before https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go

All ways of topping up shown here

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
1,548 Views

MI5
Level 94: Supreme
  • 151913 Posts
  • 650 Topics
  • 28848 Solutions
Registered:
Your anniversary date is 1 month after your last top up. In order to obtain your new allowances on your anniversary date you must topup on or before that date. If you topup after that date it will change your anniversary date to 1 month after that topup.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 4
1,543 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Welcome to the forum @narnia smile Do you need further help with this or is it all sorted? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,484 Views