top up%20refused

[SIMONPATRICK]

When I try to top-up on line, this does not go through even though a screen appears saying that authentication for my card has been successful.

[MI5]

@SIMONPATRICK 

See other ways to top up here Guide How to Top Up (PAYG) 

Is the money taken from your bank?

[O2Hannah]

Hi there!

Have you definitely checked that the mobile number you are trying to top up is entered correctly and is still an active sim? If there was no activity on the sim in the last 6 months, the sim may be inactive!

I would check with your bank to see if the transaction has been fully accepted. You can also call pay and go customer services on 4445, but please bare with them! They are very busy at this time

Hannah

[Cleoriff]

Welcome @O2Hannah 

Pleased to have you here....

[O2Hannah]

I'm pleased to be here!

Anything to lighten the load of our lovely voice and social teams ❤️

[Cleoriff]

We thought you were going to be officially introduced @O2Hannah  but no matter, good to have you here.

[MI5]

Corrected, again

[O2Hannah]

I'm sure we will be introduced soon! 👀

I just thought I would start sneaking around early 😉

[MI5]

and again

[Cleoriff]

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@MI5 wrote:

and again

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