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Natalia73 · ‎10-06-2024

I have £10 in my account, I want to take the £10 monthly rate, why does it make me pay again with the card if I already have the money in my account, could I use the balance of the £10 I currently have in my account?

MI5 · ‎10-06-2024

@Natalia73

You can't use credit for a rolling plan.

Pay As You Go: Introducing "Rolling Plans"

Switch to a big bundle in your MyO2 to use the credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-06-2024

@Natalia73

You can't use credit for a rolling plan.

Pay As You Go: Introducing "Rolling Plans"

Switch to a big bundle in your MyO2 to use the credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎10-06-2024

Sounds like you are on Pay As You Go Rolling Plan, Pay As You Go: Introducing "Rolling Plans" @Natalia73

This might help explain how to change to PAYG Big Bundle for a month to use your balance, as Rolling Plan always uses the card to renew monthly by design:

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans

If you need help, Guide: How to find help & contact O2 - Good luck!

Links to O2 Social Media Team here

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