Re: spambox?

Anonymous · ‎16-01-2018

How do I stop one of my contacts going in to the spambox?

MI5 · ‎16-01-2018

You need to mark the number as not spam.
Edit the setting in your contacts contact card or try tapping and holding on the text to see if a pop up message appears with a remove option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-01-2018

thanks but haven't got that option

MI5 · ‎16-01-2018

What phone have you got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎16-01-2018

Samsung GT-C3590 - quite old!!

MI5 · ‎16-01-2018

Have a look in your message app settings to see if you have any spam options in there.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎16-01-2018

Try Message Settings >Blocked Numbers....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎17-01-2018

Hey @Anonymous how are you getting on with this? Did you find the setting you need to remove your contact from the spam folder?

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Anonymous · ‎18-01-2018

many thanks for your concern - I am going to go into the 02 shop to let them sort it!

Martin-O2 · ‎18-01-2018

OK @Anonymous please keep us updated and let us know if you have any more questions.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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