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Level 1: Joiner
Posts: 12
Registered: ‎01-03-2013
Accepted Solution

snack100

I am on Classic PAYG and for an upcoming trip within the EU I have added a snack100 bolt on. Since I also have existing PAYG credit, how do I make sure that any web/data use automatically deducts from the Bolt on, which expires in a month, and not from my PAYG balance?

Posts: 86,618
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: snack100

[ Edited ]

@babyboomer49 

The T&C's suggest that your credit will be used first before the bolt on allowances 

https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-web-daily-web-daily-bolt-on-monthy-web-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 12
Registered: ‎01-03-2013

Re: snack100

That was a complete waste of £2 then. I hardly use the phone as a phone, more a travelling computer on wifi, so I took the bolt on to stay within the requirement for a '6 monthly top up or add a bolt on' so that my number doesn't get taken away. So any usage comes off my credit and then the bolt on expires unused in a month. Thanks for pointing it out.

Posts: 86,618
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: snack100

You don't need to top up or add a bolt on every 6 months either.
The requirement is to send a text, make a call or use some data (any chargeable activity) once every 6 months and top up every 999 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)