Solved: Re: sim stoped working

mechnowhiz · ‎11-09-2020

Hi, my mothers phone (occasional use) has stoped working, emergency calls only and has gone off my O2 account, what do I do next?? Thanks

MI5 · ‎11-09-2020

@mechnowhiz

You need to call 4445 and ask customer service to reactivate the SIM.

A chargeable call or texts needs to be made at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-09-2020

@mechnowhiz

You need to call 4445 and ask customer service to reactivate the SIM.

A chargeable call or texts needs to be made at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

mechnowhiz · ‎12-09-2020

Thank You, phone call made and all is sorted, Thanks

MI5 · ‎12-09-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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