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sim stoped working

mechnowhiz
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Hi, my mothers phone (occasional use) has stoped working, emergency calls only and has gone off my O2 account, what do I do next??   Thanks

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MI5
Level 94: Supreme
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@mechnowhiz 

You need to call 4445 and ask customer service to reactivate the SIM.

A chargeable call or texts needs to be made at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153298 Posts
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  • 29271 Solutions
Registered:

@mechnowhiz 

You need to call 4445 and ask customer service to reactivate the SIM.

A chargeable call or texts needs to be made at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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mechnowhiz
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Thank You, phone call made and all is sorted, Thanks

Message 3 of 4
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MI5
Level 94: Supreme
  • 153298 Posts
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  • 29271 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
709 Views