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sim activation

kingosam
Level 1: Joiner
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hello i m from morocco and i want to activite my card but there is no network i have tested other phones but still no network in my card i need your help

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Glory1
Level 43: Bright Spark
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Hi @kingosam

In order to activate your sim card you need to speak to Customer Services
http://www.o2.co.uk/contactus

The best time to contact them is between 8-8:30am when they are not too busy and you will not have to wait too long.

Good luck and welcome to the forum.

 

Edited to add please remove personal information as this ia a public forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
Level 43: Bright Spark
  • 10294 Posts
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Hi @kingosam

In order to activate your sim card you need to speak to Customer Services
http://www.o2.co.uk/contactus

The best time to contact them is between 8-8:30am when they are not too busy and you will not have to wait too long.

Good luck and welcome to the forum.

 

Edited to add please remove personal information as this ia a public forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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jonsie
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If the sim isn't working in other phones it could be a faulty sim card. Customer service can send you another with the same number. Are the other phones you tried unlocked or on O2? Is the sim a replacement for lost/stolen?

Some help here ::

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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MI5
Level 94: Supreme
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Check through the help here too https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/10140...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Welcome to the forum @kingosam

 

Did you manage to get your Sim card problem sorted with the advice @Glory1@jonsie and @MI5 gave you? Let us know how you're getting on with that slight_smile  

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