Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 2
Registered: ‎01-05-2016
Accepted Solution

rewards amazon

I used some of my rewards balance to order a £20 Amazon voucher yesterday. I received a text from 02, but have not received an email with the ecode.

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: rewards amazon

@carol63 

It can take upto 28 days to receive the voucher.

After that you may need to chase it up with O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎01-05-2016

Re: rewards amazon

Thank you, very helpful.

Posts: 116,793
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: rewards amazon

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)