"This offer isn't for you"

[Dreadpirateflap]

just got a new payg sim with "free £10 credit" advertised all over it. I topped up £10 for the first time today and activated the sim, but when I tried to claim this reward it says "This offer isn't for you. we have other rewards you can look at bla bla bla"

I'm moving my number from a different network, is this why? bit annoying. 

[MI5 · Accepted solution]

@Dreadpirateflap 

It only applies to the number on the sim originally so if you port in a number you don't get the offer unless you complain to O2 as there's no mention of that on the sim pack.

[Dreadpirateflap]

That's silly, especially as my  number hasn't even been moved over yet and it's still on the old one. 
Cheers though. gonna have a moan, not that it's easy with no live chat for PAYG. 

[MI5]

@Dreadpirateflap 

https://www.o2.co.uk/how-to-complain

[Dreadpirateflap]

Sadly i'm hard of hearing so callback isn't an option, and obviously the livechat is bizarrely for monthly paying customers only (not that it mentions it on the page) which makes zero sense to me. 

[MI5]

You can do it all on email via the link for Resolver included in the link I gave you above @Dreadpirateflap 

[Dreadpirateflap]

i'm clearly blind as well as deaf.  😛 didn't see the email link at the bottom. much obliged.