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"Invalid SIM" on New Doro GSM Phone (Pay and Go)

colinmel
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Title says it all really! Brand new unlocked Doro 1360 big button GSM only phone. Put in a new Pay and Go SIM and all I get is "Invalid SIM" when I turn it on. Really stuck now.

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MI5
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@colinmel 

Agreed, it should be fine.

It could be a faulty sim or it could be inserted incorrectly.

I would also check with Amazon and at least report your issue, just in case it turns out that the phone is faulty.

Edited to add that having checked on Amazon I notice it is 2g only and O2 sims are known to be hit and miss with 2g only devices.

I would order another free sim to try https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@colinmel 


Sounds like you have a locked device, it is either region locked or network locked I would speak to Doro

 

Support (doro.com) 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
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@colinmel 

Where did you buy the phone from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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colinmel
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Phone bought from Amazon UK. Brand new unlocked UK & Ireland model. Should be fine!

 

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MI5
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@colinmel 

Agreed, it should be fine.

It could be a faulty sim or it could be inserted incorrectly.

I would also check with Amazon and at least report your issue, just in case it turns out that the phone is faulty.

Edited to add that having checked on Amazon I notice it is 2g only and O2 sims are known to be hit and miss with 2g only devices.

I would order another free sim to try https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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colinmel
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Thanks MI5, yes I have tried two O2 SIMs both with the same result. I think this will be going back to Amazon.

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MI5
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I also noticed issues with EE on the Amazon reviews @colinmel 

2g only phones aren't good on modern networks these days so I'd look for something capable of 3g at the very least.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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