"Could not add Device"

[Jackl21]

hi,

I have 2 pay as you go mobile broadband devices linked to my account and both have been working fine. but recently, whenever I go to top up the devices, I'm told i have to reregister the devices which I try but then I get the following message and now everything link i click such as "account history, purchase history" etc always gives me the same following message

"

Could not add Device

An error occurred while attempting to add the device, it may already be registered or isn't a valid number, please check the number and try again or come back later."

This is really driving me nuts and I keep getting told to ring a phone number but I simply don't have time and in the past trying to get help from the phone team has been a nightmare. anyone else had this issue?

[MI5 · Accepted solution]

We can’t do anything with accounts directly on here so it really is best that you call as you will need to pass security checks etc to have the issue looked at.

[EmilieT]

Hi @Jackl21, and welcome to the forum  Did you get a chance to call customer service since you last posted? Please let us know what they said and how you're getting on with this!

[Jackl21]

hi there!
I didn't bother calling customer services have had such a bad experience in the past more than once i'm not well and don't have the energy to be put on hold for 3 hours. thanks anyway!