porting

[rahmsye]

New to O2. Ported my number across but only a partial port. I can receive calls and text but cannot make them or use data. Now, have tried several times to contact customer service but keep getting cut off or they don't understand then cut me off. Went on social media they responded with turn your phone off and on like I have not already done so. Now, has been 5 days no phone service and raised a complaint. However, judging by social media that will not be a quick process. Cannot leave O2 either as my number has not been bloody ported across as the number that came with O2 i still showing as bloody active. What do I do?????

[gmarkj · Accepted solution]

We used to have some very helpful o2 advisors working on the community @rahmsye 

Unfortunately this is no longer the case:

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122 

That means that you have to persist with customer services on the phone or via social media.

Best time to call is just after 8am.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[rahmsye]

Thanks for the response. I was last with O2 a decade ago! Marvellous they were. Now, they are shocking. No wonder they are providing roaming for free they have nothing else to offer.