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frank08
Level 1: Joiner
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hello i have topup i think 15 or 10 pound in my sunderland shop it was for my son emergency i could not find my top up its say 0.00 that cant be right ? we did not use the text we are deaf out mibile date alwalys off by 02 manual plrease reply thank you frank

my money is gone missing ?

Message 1 of 45
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frank08
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O2 Live Chat

Sorry, We're really busy right now or you've connected with us outside of our operating hours.

Please head back to Contact Us for alternative contact method or come back later

You may also find what you need within our Help and Support site. there are shut ?
Message 21 of 45
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frank08
Level 1: Joiner
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That isn't possible. ?

You use your allowances to call or text.

i did not use my allowances text i top up was never touch after 30 days
Message 22 of 45
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MI5
Level 94: Supreme
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@frank08 wrote:
i did not use my allowances text i top up was never touch after 30 days

Allowances only last for 30 days so you need to top up again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 45
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jonsie
Level 94: Supreme
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The money is now lost @frank08 

It isn't O2's fault you didn't use what you paid for. You had allowances for 30 days only.

Message 24 of 45
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frank08
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when you top up my money should stay in my phone who have taken my money ?
Message 25 of 45
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MI5
Level 94: Supreme
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Registered:
You've had your answer above.
Bundle allowances are valid for 30 days only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 26 of 45
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frank08
Level 1: Joiner
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ok i getting mixed up here i gave money 02 to top up i saw money in my phone it was never touch now money gone were is my money ?
Message 27 of 45
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frank08
Level 1: Joiner
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i did not ask for Bundle allowance i am deaf
i told text only pay for
Message 28 of 45
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frank08
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i am deaf i dont ring ?
Message 29 of 45
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MI5
Level 94: Supreme
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Registered:
all bundles come with texts and calls
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 30 of 45
484 Views