popular20

[frank08]

hello i have topup i think 15 or 10 pound in my sunderland shop it was for my son emergency i could not find my top up its say 0.00 that cant be right ? we did not use the text we are deaf out mibile date alwalys off by 02 manual plrease reply thank you frank

my money is gone missing ?

[frank08]

hi O2Jennifer i am deaf i would need help
thank you i did top up at sunderland my top up was for text only out family all deaf my money gone i need back thank you

[frank08]

how i get my money back ? shop closed sunderalnd 02 ?

[frank08]

how i get my money back ? sunderland close ? 02 shop

[MI5]

@frank08 

You won't be able to get your money back.

You have allowances now that you can use to call, text and use data in the UK.

[frank08]

i have type #10# i have 0.00 ? please help

[MI5]

@frank08 

Balance will always be zero as the money is exchanged for allowances.

Check your allowances in your MyO2 http://www.o2.co.uk/myo2

[frank08]

money is exchanged for allowances i needed my money back on my phone today hospital crisis

[MI5]

@frank08 

That isn't possible.

You use your allowances to call or text.

[frank08]

its say failed to send send not work its say not delivered ? text

[frank08]

i have bank proof receipt i paid my top up gone missing in my phone was not up top right it use for text only ?