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biggy
Level 1: Joiner
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i have changed to a rolling plan but every time i use my phone it keeps telling me i have £7.44 pence in credit  this is annoying as i am now paying monthly on a rolling plan can you put the £7.44 back in my account please 

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MI5
Level 94: Supreme
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@biggy 

The credit has to stay on your account, but can be used for out of allowance charges.

Guide: Your Allowances - what is and isn't included 

You can call O2 on 4445 and ask them to turn off balance notifications.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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