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phone Stolen replace pay and go sim

Charlieboyoo
Level 7: Part Timer
  • 285 Posts
  • 52 Topics
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Registered:
Hi everyone,I have a pay and go sim registered on my name which I got for a friend.He got his phone stolen,asked me to get it blocked which I did.I phoned up customer services to get a new sim sent out to get his number back.When I spoke to someone,I did all the security stuff then highlighted I need a replacement sim.They said they will send out a new sim with a new number.I said wat about the current number?sure just phone up when you get it and you can get it transferred.Im like,wat about the money?sure it will transfer over.Thats some messing about like,would of went to a local store but I can’t til Friday due to working and stores closing early.Wats the point registering the sim if it’s going to be so much grief to get it replaced?
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Marjo
  • 7881 Posts
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Registered:

Oh hey @Charlieboyoo , sorry I missed this earlier - happy to pass on feedback. To be able to connect your feedback with the correct store employee I would need a few bits of additional details - I will drop you a PM shortly. slight_smile

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