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Level 1: Joiner
Posts: 4
Registered: ‎26-09-2018
Accepted Solution

payments

Why can I not pay by Mastercard? It says I can.

When I press pay, it goes red and says " This card is not accepted "

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Level 68: Extraordinaire
Posts: 15,826
Registered: ‎31-03-2010

Re: payments

@Rich Is the card connected to a UK bank account? If so, you will need to speak to customer service. If not, it can't be used.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎26-09-2018

Re: payments

Hi, Yes it is a UK mastercard. Thanks for the message

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Posts: 108,717
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: payments

Has it expired?
Might be Worth checking with your bank too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 68: Extraordinaire
Posts: 15,826
Registered: ‎31-03-2010

Re: payments

@Rich You're welcome. You'll have to speak to CS. Call. Don't use Live Chat for account related issues or payments.

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 4
Registered: ‎26-09-2018

Re: payments

Thank you Bambinosmiling