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mebius
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Hi, can I pay for my Pay As You Go by O2 balance, not by card?

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MI5
Level 94: Supreme
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@mebius 

You need a big bundle to pay from balance, not a rolling plan.

You can switch in your MyO2 or by text.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Rolling plans only renew by card.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149633 Posts
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  • 28517 Solutions
Registered:

@mebius 

You need a big bundle to pay from balance, not a rolling plan.

You can switch in your MyO2 or by text.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Rolling plans only renew by card.

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mebius
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So can I do a refund?

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MI5
Level 94: Supreme
  • 149633 Posts
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  • 28517 Solutions
Registered:

Only if you use your PAC and move to another network.

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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