pay as you go sim

[user_283993]

i bought a pay as you go sim card for £15 worth 15gb and i put it inside my phone yesterday , but when i look at my balance on my o2 it says £0 . i cannot call , text or use my data?

[TallTrees]

Hello there @user_283993 

I expect (unfortunately) you will need to contact Customer Services

Sorry to hear that: can you use social media?

here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Can you use skype?

Guide: Coronavirus Community Help and Support 

Guide: A Guide to Skype 

Hope this gets you going ~ best wishes TallTrees