pay as you go big bundle

[271001]

i ordered a pay as you go £10 big bundle but I've been given a pay as you go £15 big bundle. how do I change it?

[Cleoriff]

Hi @271001 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[MI5]

@271001 

You can change your tariff in your MyO2 http://www.o2.co.uk/myo2 however, this won't change your bundle until your anniverary date next month.

You can change your tariff once per month to suit your needs.