Solved: pay as you go balance

G4Grandad · ‎28-11-2019

Just looked at MyO2 app to see my balance and it says my balance will expire on 28th December. Does this mean I will lose all my remaining credit and need to start again?

MI5 · ‎28-11-2019

@G4Grandad

It's a known glitch in the system.

O2 have said they will correct it with an app update.

You will not lose your credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-11-2019

@G4Grandad

It's a known glitch in the system.

O2 have said they will correct it with an app update.

You will not lose your credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎28-11-2019

Previous thread https://community.o2.co.uk/t5/Pay-As-You-Go/Prepay-Credit-Expires/m-p/1273223#M13929

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

G4Grandad · ‎28-11-2019

Thank you so much for your immediate reply. That's such a relief! This community is The Best. Thank you again

MI5 · ‎28-11-2019

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ShazWil · ‎30-11-2019

Thanks for asking this question, I have the same issue and have been looking everywhere to find out the answer! Thought they must've updated the tariff without telling me, given that the Classic tariff isn't being offered any more. A relief to find out it's just a glitch.

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