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Pay As You Go

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Level 3: Thinker
G4Grandad
Posts: 30
Registered: ‎18-09-2013
Accepted Solution

pay as you go balance

on ‎28-11-2019 15:20

Just looked at MyO2 app to see my balance and it says my balance will expire on 28th December. Does this mean I will lose all my remaining credit and need to start again?
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MI5
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: pay as you go balance

on ‎28-11-2019 15:29

@G4Grandad 

It's a known glitch in the system.

O2 have said they will correct it with an app update.

You will not lose your credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: pay as you go balance

on ‎28-11-2019 15:30

Previous thread https://community.o2.co.uk/t5/Pay-As-You-Go/Prepay-Credit-Expires/m-p/1273223#M13929
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
G4Grandad
Posts: 30
Registered: ‎18-09-2013

Re: pay as you go balance

on ‎28-11-2019 16:11

Thank you so much for your immediate reply. That's such a relief! This community is The Best. Thank you again
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MI5
Posts: 112,293
Topics: 565
Solutions: 14,973
Registered: ‎04-04-2012

Re: pay as you go balance

on ‎28-11-2019 16:27

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
ShazWil
Posts: 1
Registered: ‎24-04-2015

Re: pay as you go balance

on ‎30-11-2019 16:06

Thanks for asking this question, I have the same issue and have been looking everywhere to find out the answer! Thought they must've updated the tariff without telling me, given that the Classic tariff isn't being offered any more. A relief to find out it's just a glitch.
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