Solved: over charged - O2 Community

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Registered: 05-05-2021

I am with 'pay as you go' and have have paid my monthly top up on April 25th and the next is not due till May 25th. I have also added a £4 bolt on yesterday, but I still got a message that I am being charged £2 per day. This is horrendous as I hardly ever use my phone.

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95758 Posts
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Registered: 04-01-2009

You need to call 4445 from your mobile

Speak to customer service for an explanation

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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95758 Posts
612 Topics
7137 Solutions

Registered: 04-01-2009

You need to call 4445 from your mobile

Speak to customer service for an explanation

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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127892 Posts
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Registered: 14-01-2013

Turn mobile data off.

If you have any queries about overcharges you do need to call O2 on 4445.

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