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chiko4
Level 1: Joiner
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on ‎05-05-2021 13:39

on ‎05-05-2021 13:39

I am with 'pay as you go' and have have paid my monthly top up on April 25th and the next is not due till May 25th.  I have also added a £4 bolt on yesterday, but I still got a message that I am being charged £2 per day.  This is horrendous as I hardly ever use my phone.

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jonsie
Level 94: Supreme
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on ‎05-05-2021 13:56

on ‎05-05-2021 13:56

@chiko4 

You need to call 4445 from your mobile

Speak to customer service for an explanation

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
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on ‎05-05-2021 13:56

on ‎05-05-2021 13:56

@chiko4 

You need to call 4445 from your mobile

Speak to customer service for an explanation

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎05-05-2021 13:56

on ‎05-05-2021 13:56

@chiko4 

Turn mobile data off.

If you have any queries about overcharges you do need to call O2 on 4445.

Veritas Numquam Perit

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