only recieved half of my data allowance

[sexyboy4658]

i am on the £10 big bundle with 2gb + 2gb extra but this month the extra data is missing. how do i get it added because without it i will run out of data before the end of the month.

[MI5 · Accepted solution]

@sexyboy4658 ?

Check if you have a bolt on for the extra data https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

If not, call 4445 to check with customer services.

[sexyboy4658]

i have checked in myo2 and there are no bolt ons, i have also checked by using 20202 and it is not there. i know i dont have the extra data because my main allowance is been used and the extra data is normally used first

[MI5]

You'll need to call customer services on 4445 then to find out why and get it added.

[Marjo]

Hi @sexyboy4658 , let us know how you get on with this and if you managed to find your extra data in the end?

Cheers @MI5 !