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Level 1: Joiner
Posts: 4
Registered: ‎10-06-2019
Accepted Solution

only recieved half of my data allowance

i am on the £10 big bundle with 2gb + 2gb extra but this month the extra data is missing. how do i get it added because without it i will run out of data before the end of the month.

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Posts: 104,040
Topics: 552
Solutions: 13,444
Registered: ‎04-04-2012

Re: only recieved half of my data allowance

@sexyboy4658 ? Smiley Happy

Check if you have a bolt on for the extra data https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

If not, call 4445 to check with customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎10-06-2019

Re: only recieved half of my data allowance

i have checked in myo2 and there are no bolt ons, i have also checked by using 20202 and it is not there. i know i dont have the extra data because my main allowance is been used and the extra data is normally used first

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Posts: 104,040
Topics: 552
Solutions: 13,444
Registered: ‎04-04-2012

Re: only recieved half of my data allowance

You'll need to call customer services on 4445 then to find out why and get it added.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,441
Registered: ‎23-07-2014

Re: only recieved half of my data allowance

Hi @sexyboy4658 , let us know how you get on with this and if you managed to find your extra data in the end? Smiley Happy

 

Cheers @MI5 !

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