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Level 1: Joiner
Posts: 1
Registered: ‎20-08-2015

online device%20details%20incorrect

I have two payg numbers with O2 and an online account with them. I recently bought a alcatel phone (from the O2 shop) and asked them to replace the nokia in the online account with the new alcatel. Instead my Samsung GT - 19300 was taken off the online account and my old Nokia is still there!!

 

Very frustrating as there is no faclity online to input the correct devices online and when I spoke to Customer Services several weeks ago all they were interested in was trying to get me to change my package. Not very impressed.  

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: online device details incorrect

@MikeK 

It should update itself eventually.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: online device details incorrect