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obstinate voicemail

Imindors
Level 1: Joiner
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On my wife's O2 mobile there is a voicemail that cannot be listened to and won't go away. How can she delete it?

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MI5
Level 94: Supreme
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Call her phone and leave another voicemail, then listen to it and delete it, which should remove both of them.
General VM help here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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  • 27490 Solutions
Registered:
Call her phone and leave another voicemail, then listen to it and delete it, which should remove both of them.
General VM help here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hi @Imindors, any luck with the obstinate voicemail yet or is it still stuck? Let us know how you get on. slight_smile

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Imindors
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I eventually found a working method to eliminate the obstinate notification. The answer was to ring the voicemail number and use the menu system to access the settings. I changed the notification setting from 'notification bar' to 'text message'. After doing this the obstinate notification disappeared. I think/hope that when I change the setting back again it won't come back but I haven't got round to trying that yet. Thanks to all for their suggestions.

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