o2 Transfer, SMS not working

[Pixelstyle]

Hi

I transferred from 1p mobile to o2 classic (3-2-1) on Tuesday.  It is working except I can't send texts.  I can receive texts and make and receive calls.  I have checked many things online, reset my network connection, reset mobile network (switching networks), checked the SMS number is correct.

I tried my sons O2 sim in my phone and it can send texts so it's not my phone, also my SIM didn't send texts in his phone, though instead of saying failed like my phone it just has a tiny picture of a clock like symbol. 

I have rang up o2 customer support, she said she has reset my mobile network settings and to reboot the phone but I have rebooted it lots of times and it's still not working.

Thanks

[O2Emma]

Hi @gmarkj I will pick this up thanks.

Hi @RafNSD I will send you a private message to look into it for you.

[RafNSD]

Thank you so much!

[RafNSD]

Hi there,

Is there any solution to my problems with O2?
Yesterday I've received this message from O2:
"O2: You've used all your offer data. Data in the UK or Europe Zone will now use any other allowance you have or be charged at your tariff's standard rates."

I was supposed to have 7GB + 7GB. I can guarantee you, that I didn't go through all that data in a month.  But anyway guess what, I can't even check how much data I have, because... my account is messed up. It shows eternally 7125.1MB and never goes down. I still can't login to my app on my phone.

My SMS is still not working, my calls are still not working. Honestly what a disaster this is???

On the top of it, I was under impression I could at least login to My O2 on my computer. Well, I kind of can, but it doesn't give me any updates. The level of my data always stays the same, as I've already mentioned before. Also I wanted to change my Tariff (maybe something would improve...) to the £10 Rolling Plan. Erm... NOPE!!!

All I get is:
Something has gone wrong
There has been an error processing your request.
Please try again later.

Are you guys having a laugh??? This is a complete disaster. When is this going to be sorted??? It's been a month now and nothing works!

[gmarkj]

Can you see if you can pick this up please @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@RafNSDIt sounds like you may have used the additional 7GB from the offer but  I will send you a private message so we can check your account. 

[RafNSD]

The problem is that nothing works for me. This is what I can see on my acc. It's a total mess. And it's been like that since I moved to O2.