o2 New sim

[Mickr62]

Have just got new sim from o2 but am unable to find phone number. When i look under phone settings in the sim button there is no number . I have tryed topping up on line using the phone number sent with the sim on the card. But it states no device reconised . At the top of phone it is showing network o2

Is this a faulty sim

With thanks

[jonsie · Accepted solution]

Is this a new number or is this a replacement sim for one lost/stolen?

If a brand new sim then it needs activating.

If a replacement there will be a bar on the account and ou will need to contact customer service to have the account unlocked

Guide: How to find help & contact O2 

Guide: How do I find my own mobile number? 

[MI5]

@Mickr62 

O2 don’t write numbers to SIM cards so it won’t show in phone settings. 

How to find your number here https://community.o2.co.uk/t5/How-to-Guides/Guide-How-do-I-find-my-own-mobile-number/bc-p/1170384#M1...

[EmilieT]

Hey @Mickr62, how are you getting on with your new SIM? Did the advice above help you sort things out?

to the forum!