on 13-07-2019 19:36
Have just got new sim from o2 but am unable to find phone number. When i look under phone settings in the sim button there is no number . I have tryed topping up on line using the phone number sent with the sim on the card. But it states no device reconised . At the top of phone it is showing network o2
Is this a faulty sim
Solved! Go to Solution.
on 13-07-2019 19:45
Is this a new number or is this a replacement sim for one lost/stolen?
If a brand new sim then it needs activating.
If a replacement there will be a bar on the account and ou will need to contact customer service to have the account unlocked
on 13-07-2019 19:49
O2 don’t write numbers to SIM cards so it won’t show in phone settings.
How to find your number here https://community.o2.co.uk/t5/How-to-Guides/Guide-How-do-I-find-my-own-mobile-number/bc-p/1170384#M1...
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-07-2019 15:32
Hey @Mickr62, how are you getting on with your new SIM? Did the advice above help you sort things out?
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