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Level 1: Joiner
Abe1
Posts: 2
Registered: ‎06-06-2019

not receiving calls

on ‎06-06-2019 13:29

I'm currently roaming but not receiving calls from the UK. Any Ideas? 

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MI5
Posts: 103,922
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: not receiving calls

on ‎06-06-2019 13:36

@Abe1 wrote:

I'm currently roaming but not receiving calls from the UK. Any Ideas? 

@Abe1 

Try manually searching for and select a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Abe1
Posts: 2
Registered: ‎06-06-2019

Re: not receiving calls

on ‎06-06-2019 13:46

yes, tried that a few times. Successfully switched networks but still not receiving calls (i.e. the caller hear's a ringtone but my receiver does not ring). Do i need a minimum balance or something? If that's the case then I can top-up with my card.

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MI5
Posts: 103,922
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: not receiving calls

on ‎06-06-2019 14:09

It depends where you are?
In EU it should be free to receive calls but outside of EU you would be charged, so yes, you'd need actual credit on your account (not a bundle).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Posts: 7,430
Registered: ‎23-07-2014

Re: not receiving calls

on ‎07-06-2019 10:24

Hey @Abe1 ! Which country are you visiting? Smiley Happy I hope you got the calls issue sorted in the end! It would be lovely to hear how you're getting on since you last posted, and if you need any additional advice.

 

Cheers @MI5 for the info above ! Smiley Happy

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